Resume

Chito Relampagos

Microsoft Certified Systems Administrator
Microsoft Certified Professional
Trend Micro Certified Security Master
Trend Micro Certified Security Professional

MCP MCSA ID : 2867722
Email : chitorelampagos@gmail.com
Mobile : +63915.658.7327 / +63915.931.1323
Landline : +632.887.3826


Certifications

29 Jan 2007
Trend Micro Certified Security Master
TCSM/Level 3 – Control Manager 3.5

08 Aug 2006
Trend Micro Certified Security Professional
TCSP/Level 2 – Server Protect for Windows v5.x

15 Aug 2006
Trend Micro Certified Security Professional
TCSP/Level 2 – CSM for SMB v3.0

22 Aug 2006
Trend Micro Certified Security Professional
TCSP/Level 2 – OfficeScan v7.3

30 Aug 2006
Trend Micro Certified Security Professional
TCSP/Level 2 – ScanMail for Exchange v7.0

06 Oct 2006
Trend Micro Certified Security Professional
TCSP/Level 2 – Control Manager 3.5

29 Sep 2004
Microsoft Certified System Administrator
Managing a Microsoft Windows 2000
Network Environment (70-218)

31 Jul 2004
Microsoft Certified Professional
Implementing and Administering Security in a
Windows 2000 Network (70-214)

16 Dec 2003
Microsoft Certified Professional
Installing, Configuring, and Administering
Microsoft Windows 2000 Professional (70-210)

17 Dec 2002
Microsoft Certified Professional
Installing, Configuring, and Administering
Microsoft Windows 2000 Server (70-215)


Trainings

19 – 22 April 2004
Secure Architecture for Network and Data Infrastructure Accelerated Boot Camp
Database Wizards, Inc.
28/F 88 Corporate Center 141 Valero cor Sedeno Sts
Salcedo Village Makati City

30 March 2004
Microsoft Security Guidance Training 1
Database Wizards, Inc.
28/F 88 Corporate Center 141 Valero cor Sedeno Sts
Salcedo Village Makati City

5 Feb – 4 Mar 2000
Windows NT Administration
MERALCO Foundation Institute
Ortigas Ave., Pasig City

24 Jan – 8 Feb 2000
LAN TECHNOLOGY
MERALCO Foundation Institute
Ortigas Avenue, Pasig City


Seminars

18 December 2003
Exchange 2003 Technical Overview
The Exchange Room, Microsoft Philippines
22/F Tower 2 Enterprise Center, Ayala cor Paseo de Roxas, Makati City



16 October 2003
Software and Patch Management with Software Update Service, Windows Update and SMS
The Exchange Room, Microsoft Philippines
22/F Tower 2 Enterprise Center, Ayala cor Paseo de Roxas, Makati City

2 October 2003
Trouble Shooting SQL Server 2000
The Exchange Room, Microsoft Philippines
22/F Tower 2 Enterprise Center, Ayala cor Paseo de Roxas, Makati City

25 – 26 May 2001
Managing Subordinates’ Performance for Improved Quality & Productivity
Fontana Resort Hotel
Clarkfield, Pampanga
Speaker: Mr. Jaime Garcia (DTI Central Luzon)

3 Feb 2001
Workshop on Personal Effectiveness and Team Success
Blu Bianco Hotel Clarkfield, Pampanga
Speaker: Ms. Vina Paglinawan (Total Training Concept, Inc.)

Work Experience/Projects

Trend Micro Inc. (www.trendmicro.com)

Job Title : Senior Product Specialist
Location : 15F IBM Plaza, Eastwood City
Quezon 1110 Philippines
Duration : August 2006 – May 2007
Job Description: Handles escalation of corporate and PSP support cases
Directly related to the use, support and implementation of Trend Micro products and solutions via telephone, email, remote control or onsite if necessary.

: Troubleshoots, reproduces, solves and perform recovery procedures on customer cases

: Escalates software product-related cases to Software Engineering Group (SEG)


: Responsible for getting in-depth product skills by cooperating with SEG and Product & Development Group (PDG)


: Delivers internal training and cooperates with training departments to ensure high quality of training.

: Subject Matter Experts on product technical solutions and knowledgebase documents


Orion Support Inc. (www.osi.com.ph)

Job Title : IT Consultant
Location : 4F Accelerando Bldg 395 Sen. Gil Puyat Avenue
Makati City
Duration : June 2006 – July 2006

Project Name : Windows 2003 Server Deployment
- Active Directory
- Access Control List
- Group Policy
- Domain Policy
- File Permissions
- Intranet Application deployment
- Website enhancement/proposal
- Proxy Server deployment (caching)
- Backup Tool deployment
- PGP 9.x Desktop Encryption configuration
- TrueCrypt Server encryption configuration

RJ Holdings Inc. (www.rjplanet.com)

Job Title : IT Consultant
Location : Ventures Bldg I Gen Luna corner Makati Ave
Makati City
Duration : Mar 2006 – Present

Project Name : RJTV Studio Media Encoder Setup
- Deploy Windows Media Encoder for TV broadcast quality
- Fix buffering and bit rate issues
- Monitor TV broadcast quality
Duration : May 12 – 13, 2006

Project Name : Domain/File Server Implementation
- Active Directory setup and configuration
- File Server setup
- Folder permissions
- Firewall Setup/Network Security
Duration : March 20 – 31, 2006

Providence Solutions Corporation (www.providencecorp.com)

Job Title : Systems Administrator
Location : 4F Ventures Bldg I Gen Luna corner Makati Ave
Makati City
Duration : Aug 2004 – Feb 2006
Job Description :
: Provide technical expertise in the area of System
Administration, Networking, Internet/web services, Business Management of the whole operation, including hiring, Procurement, Client network setup, configuration and support.
: Interview incoming employee/applicants for software development
: Wireless Network deployment and security configuration.
: Dedicated Server management (Linux/Windows).
: Web hosting management
: Wireless Access Points deployment/configuration
: Windows Media Services deployment and configuration
: Ecommerce Site configuration and deployment

Project Name : PSC Office
: Network Infrastructure/System Management
Location : P3 Millennium Plaza, Makati Avenue, Makati City
Duration : Aug 2004 – Nov 2005
Job Description :

• Provide system management functions, including system monitoring, reporting, analysis, auditing, back-ups, preventative maintenance, tuning and performance optimization, patch applications, capacity planning and upgrades.
• Provide abnormal situation management and resolution and trouble shooting of problems at the server and network level.
• Design, build, deliver and maintain a network communication infrastructure that ensures a high quality, reliable network service.
• Responsible for the development, management and maintenance of the network architecture design.
• Establish, review and maintain standards, procedures and processes for network management, and system administration.
• Website hosting management and monitoring
• Domain and Web Server Management
• Network Security Implementation
• Setup of leased line internet connection
• Maintenance and upgrades

Project Name : Wireless Network Deployment
Location : Makati Avenue – Burgos Area
Job Description : Deploy wireless access points and antennas on building
roof tops
: Area site survey prior to deployment
: Configure, test and deploy wireless devices and antennas
: Wireless signal testing and maintenance
: Setup of SDSL line internet connection
Duration : November 2005 – Present

Project Name : Live Stream (RJFM100)
Location : 4F Ventures Bldg I Gen Luna corner Makati Ave
Makati City
Duration : Dec 2005 – Present
Job Description : Configure media encoder for live audio stream
(FM stereo quality)
: Configure media server publishing point
: Maintenance and stats reporting

Project Name : Live Stream (RJTV) Test Broadcast
Location : 4F Ventures Bldg I Gen Luna corner Makati Ave
Makati City
Duration : Jan 2006 – Present
Job Description : Configure media encoder for live video stream
(TV broadcast quality)
: Configure media server publishing point

JC Software Corporation (www.jcsoftcorp.com)

Job Title : Network/System Administrator
Location : 805 Pearl Bank Centre, 146 Valero St., Salcedo Village
Makati City
Duration : Sep 2001 to July 2004
Job Description :

• Provide system management functions, including system monitoring, reporting, analysis, auditing, back-ups, preventative maintenance, tuning and performance optimization, patch applications, capacity planning and upgrades.
• Provide abnormal situation management and resolution and trouble shooting of problems at the server and network level.
• Design, build, deliver and maintain a network communication infrastructure that ensures a high quality, reliable network service.
• Responsible for the development, management and maintenance of the network architecture design.
• Establish, review and maintain standards, procedures and processes for network management, and system administration.
• Website hosting management and monitoring
• Software Licensing Program (Microsoft Products)
• Domain and Web Server Management
• Network Security Implementation
• Setup of DSL internet connection
• Maintenance and upgrades

Project Name : JCIM Clark Office
Network Infrastructure/System Management
Location : 2F Comclark Building Manuel Roxas Highway
Clarkfield Pampanga
Duration : July 2003 to March 2004

• Provide system management functions, including system monitoring, reporting, analysis, auditing, back-ups, preventative maintenance, tuning and performance optimization, patch applications, capacity planning and upgrades.
• Provide abnormal situation management and resolution and trouble shooting of problems at the server and network level.
• Design, build, deliver and maintain a network communication infrastructure that ensures a high quality, reliable network service.
• Responsible for the development, management and maintenance of the network architecture design.
• Establish, review and maintain standards, procedures and processes for network management, and system administration.
• Website hosting management and monitoring
• Domain and Web Server Management
• Network Security Implementation
• Setup of leased line internet connection
• Maintenance and upgrades
• WYSE Thin Clients deployment and configuration

Project Name : McBass Group of Companies
Network Infrastructure/System Management
Project Location : 5033 P. Burgos St., Makati City
Duration : Dec 2001 to May 2003

• Provide system management functions, including system monitoring, reporting, analysis, auditing, back-ups, preventative maintenance, tuning and performance optimization, patch applications, capacity planning and upgrades.
• Provide abnormal situation management and resolution and trouble shooting of problems at the server and network level.
• Design, build, deliver and maintain a network communication infrastructure that ensures a high quality, reliable network service.
• Responsible for the development, management and maintenance of the network architecture design.
• Establish, review and maintain standards, procedures and processes for network management, and system administration.
• Website hosting management and monitoring
• Software Licensing Program (Microsoft Products)
• Domain and Web Server Management
• Network Security Implementation
• Setup of leased line internet connection
• Maintenance and upgrades
• WYSE Thin Clients deployment and configuration

Project Name : JCIM Angeles Office
Network Infrastructure/System Management
Project Location : 298 Fields Ave., Balibago, Angeles City
Duration : Oct 2001 to March 2004

• Provide system management functions, including system monitoring, reporting, analysis, auditing, back-ups, preventative maintenance, tuning and performance optimization, patch applications, capacity planning and upgrades.
• Provide abnormal situation management and resolution and trouble shooting of problems at the server and network level.
• Design, build, deliver and maintain a network communication infrastructure that ensures a high quality, reliable network service.
• Responsible for the development, management and maintenance of the network architecture design.
• Establish, review and maintain standards, procedures and processes for network management, and system administration.
• Website hosting management and monitoring
• Domain and Web Server Management
• Network Security Implementation
• Setup of leased line internet connection
• Maintenance and upgrades
• WYSE Thin Clients deployment and configuration

Project Name : Secure Technologies Corporation
Webhosting Infrastructure/System Management

Project Location : 11/F China Hong Kong Tower 8 Hennessy Road
Wanchai, Hong Kong
Duration : Dec 2001 to July 2004

• Website hosting management and monitoring
• Mail, Web and Streaming Media server management
• Network security implementation

Devco Philippines, Inc. (www.e-devco.com)

Project Name : Devco Intranet Applications
Project Location : 2F ComClark Bldg., Manuel Roxas Highway
CSEZ Clark Field, Pampanga
Position Held : Software Developer
Duration : Aug 2000 to Nov 2000

• Intranet maintenance
• Database update

Project Name : Technical Support
Project Location : 2F ComClark Bldg., Manuel Roxas Highway
CSEZ Clark Field, Pampanga
Position Held : Technical Support Group Assistant
Duration : Nov 2000 to Oct 2001

• Network layout and cabling
• System monitoring, auditing and backup scheme
• Software/Hardware asset management.
• Software installation and troubleshooting
• Hardware maintenance and troubleshooting
• Help desk

N-TEK Incorporated (Taiwan)

Job Title : Assistant Production Technician
Location : 55..57 Han Yang Road
Hsinchu Industrial Park, Hu Kou Hsiang
Hsinchu, Taiwan, ROC
Duration : Oct 1996 – Jun 1999
Job Description : Scanner Production

• Assembly
• In-line visual test
• Trouble shooting and repair
• Packaging

The Professional Group Plans, Inc.

Job Title : Techsupport
Location : F. Ramos – Escario Sts.
Cebu City
Duration : Apr 1994 to Sep 1996


• Data encoding
• PC Troubleshooting and repair

Education
Bachelor of Science in Computer Engineering (1994)
University of San Carlos Technological Center
Cebu City